Troubleshooting

Technical Support

Can I get technical support from YORK to troubleshoot/repair my own equipment?

No. It is critical that our products and Original Equipment Manufacturer replacement parts be installed and serviced by licensed, qualified independent YORK dealers who have access to product data, service updates, and distributor training. As a manufacturer, we feel that it is in both our customers’ and our best interest to ensure that our product delivers the quality, durability, and comfort we advertise and you expect. Please contact your local independent YORK dealer for assistance. Independent YORK dealers are listed in your local Yellow Pages or type in your ZIP code at our Web site's Dealer Locator for a partial list of independent YORK dealers in your area.

My Lights Flicker
Why do my lights flicker when my air conditioner turns on?
Light flicker associated with the starting of appliances usually does not pose any safety problems and does not damage appliances. Proper wire connections and grounding are necessary to reduce flicker. Contractors and homeowners should check with their local utility regarding the appropriate wire size and transformer servicing the home. In cases where light dimming is related to the starting of a central air conditioner, and the previously discussed steps have not resolved the situation, manufacturers offer start assist kits that can be purchased which may help reduce flicker. Please contact your local independent YORK dealer for assistance. Independent YORK dealers are listed in your local Yellow Pages or type in your ZIP code at our Web site's Dealer Locator for a partial list of independent YORK dealers in your area.